FAQs

ORDER FAQs

How long until my order is dispatched?

We aim to process and ship all orders within 1-3 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.

When will I receive my order?

Shipping times will vary depending on your delivery location and method selected at checkout.

Where do you ship from?

We ship all of our orders to Australia and the Rest of the World from our warehouse located in Australia, based on the stock on hand.

Can I make modifications to my order once it has been fulfilled?

Once we have fulfilled your order, we are unable to modify or adjust your order, including if you have provided a misspelled shipping address. If you have provided incorrect contact details at checkout, please email info@moongateco.com

What payment methods do you accept?

We accept payments from most major banks and other payment methods, which may vary per region, including, Visa, Mastercard, American Express, Apple Pay, eftpos and Shop Pay.
We do not offer Afterpay or Klarna.

Can I cancel my order?

I want to add or remove an item from my order, how can I do this?

After submitting your order, we are unable to amend your order, including changing sizes, removing or adding products or altering the delivery method selected at checkout. Once you receive items, please visit our Returns page for further direction.

Can I place an item on hold?

We do not offer a hold system and items held in carts are not reserved until an order is submitted and confirmed.

How can I alter my shipping method after checkout?

After your order has been confirmed, we are unable to alter the shipping method selected at checkout.

I placed multiple orders, can I combine them?

Once your order is placed, we are unable to combine shipments on multiple orders.

How can I track my order?

As soon as your order is dispatched you will receive an email notification that will include relevant tracking information.

The item I want is out of stock, when will it be available again?

We display real-time inventory on our website, so unfortunately if a size or item is displayed as out of stock, it is no longer available. Please sign up for our back-in-stock notifications in the product’s details.

How do I know if an item will fit?

Size guides and fit details with specific measurements are available on each product page. For sizing assistance, please message us on Instagram.

How do I wash my garments?

Please refer to the care label sewn within each garment. The label carefully outlines care procedures, ensuring you can maximise the amount of life your item has.

What is your returns and exchanges policy?